FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Here you can find answers to common questions about ordering, payment, delivery, returns, privacy and the Unonight wishlist.

Last updated: 28 June 2026

ORDERING

  1. DO I HAVE TO BE A MEMBER OF UNONIGHT.COM TO SHOP?

No. Anyone aged 18 or over can shop directly at Unonight.shop without being a member of Unonight.com.

Membership of Unonight.com is only required if you want to use member features such as the Unonight wishlist.

  1. DO I HAVE TO CREATE A CUSTOMER ACCOUNT?

No. You can normally complete your purchase without creating a customer account.

A customer account can make it easier to view your order history, saved addresses and other account information.

  1. HOW DO I KNOW THAT MY ORDER HAS BEEN REGISTERED?

When your order is completed, an order confirmation is shown in the online store and you will normally receive an order confirmation by email.

Please also check your spam or promotions folder if you cannot see the message.

If you still have not received a confirmation, contact:

order@unonight.shop

Please include your name and the email address used for the purchase.

  1. CAN I CHANGE OR CANCEL AN ORDER?

Contact order@unonight.shop as soon as possible.

We will try to help if the order has not already been processed or shipped. Once the order has been shipped, it can normally no longer be changed or cancelled, but the right of withdrawal may still apply after the goods have been received.

  1. WHERE CAN I FIND MY ORDER STATUS AND TRACKING?

When the order has been shipped, you will normally receive an email with the order status and tracking information if tracked delivery is available.

You may also find order details through your customer account if you have an active account.

PAYMENT

  1. WHICH PAYMENT METHODS CAN I USE?

Available payment methods are shown at checkout and may include:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

  • Apple Pay

  • Google Pay

  • Klarna

The options shown may vary depending on device, country, order value and payment provider.

  1. IS IT SAFE TO PAY IN THE STORE?

Payment is completed through Shopify’s encrypted checkout and processed by Shopify and the relevant payment providers.

Unonight.shop does not normally receive full card numbers or security codes.

Do not send card numbers, security codes, BankID information or passwords by email.

  1. WHEN WILL I BE CHARGED?

The timing depends on the payment method you choose.

Card payments may be authorised or charged when the order is processed. When using Klarna, Shop Pay or other payment providers, the provider’s own terms also apply.

Questions about a specific payment can be sent to:

payment@unonight.shop

  1. CAN I PAY WITH A GIFT CARD?

Yes. If you have a valid Unonight.shop gift card, you can enter the code in the gift card or discount field at checkout.

A gift card can be combined with another payment method if the balance does not cover the full order and checkout allows it.

  1. WHY WAS MY PAYMENT DECLINED?

A payment may be declined by the bank or payment provider for reasons including:

  • incorrect card details

  • insufficient funds

  • expired card

  • security checks

  • purchase limits

  • declined BankID or identity verification

Check the details and try again. Contact your bank or payment provider if the problem continues.

DELIVERY AND DISCRETION

  1. HOW IS MY ORDER PACKED?

Orders are shipped in discreet packaging without unnecessary information about the contents on the outside.

Necessary