SHIPPING AND DELIVERY
This page explains how shipping, delivery, tracking and delivery issues are handled for purchases from Unonight.shop.
Last updated: 28 June 2026
- DELIVERY AREA
Available delivery countries and regions are shown at checkout.
If an address cannot be served, this will normally be shown before the order is completed.
- SHIPPING OPTIONS
Available shipping options are shown at checkout before payment.
The available options may vary depending on:
- delivery address
- product
- warehouse or supplier
- size and weight
- order value
- selected market
- carrier
- SHIPPING COST
The final shipping cost is shown at checkout before the purchase is confirmed.
Shipping costs may vary depending on destination, size, weight and selected delivery method.
Any free-shipping offer applies only when the conditions shown in the online store are met.
- DELIVERY TIME
Estimated delivery time is shown where available on the product page or at checkout.
Stated delivery times are estimates unless a specific delivery date has been expressly agreed.
Delivery time may be affected by:
- stock availability
- supplier processing time
- carrier
- destination
- weekends and public holidays
- weather and transport conditions
- periods of high demand
- official inspections or customs processing
- ORDER PROCESSING
Orders are processed as quickly as reasonably possible.
An order may be shipped from one or more warehouses or suppliers.
Processing time is additional to the carrier’s delivery time where this is stated separately.
- SPLIT SHIPMENTS
An order containing several items may be shipped in separate parcels.
This may occur where items:
- are shipped from different warehouses
- have different processing times
- are not available at the same time
- are handled by different suppliers
You may therefore receive several tracking numbers and the deliveries may arrive on different days.
You will not normally be charged additional shipping costs because we divide an already confirmed order into several shipments.
- DISCREET PACKAGING
Orders are shipped in discreet packaging without unnecessary information about the contents on the outside.
Necessary information may still appear on the shipping label, including:
- the recipient’s name and address
- necessary sender information
- carrier references
- customs or transport information where required
- TRACKING
Where tracked delivery is available, tracking information is normally sent by email after the parcel has been registered with the carrier.
It may take some time before tracking becomes active or is updated.
If an order is shipped in several parcels, you may receive several tracking numbers.
- DELIVERY ADDRESS
The customer is responsible for ensuring that the name, address, postcode, telephone number and other delivery details are correct.
Contact order@unonight.shop as soon as possible if you discover an error.
We will try to help if the order has not already been processed or shipped, but we cannot guarantee that the address can be changed after the order has been placed.
- DELIVERY TO A COLLECTION POINT
Where the parcel is delivered to a collection point, the customer is responsible for collecting it within the carrier’s deadline.
The carrier may require identification, a collection code or other confirmation.
- UNCOLLECTED PARCELS
An uncollected parcel is not automatically treated as an exercise of the right of withdrawal.
If a parcel is returned because it was not collected, documented and reasonable direct shipping and return costs may be charged or deducted from any refund to the extent permitted by law.
Contact support@unonight.shop clearly if you wish to exercise the right of withdrawal.
- DELAYED DELIVERY
If the parcel is delayed, first check:
- tracking information
- delivery address
- messages from the carrier
- whether the parcel is at a collection point
Then contact:
Please include the order number and tracking number where available.
Your rights under the Norwegian Consumer Purchases Act apply in the event of delay.
- PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
First check:
- mailbox
- door or agreed delivery location
- collection point
- other household members
- neighbours where relevant
- the carrier’s delivery confirmation
Contact the carrier and then order@unonight.shop if the parcel still cannot be found.
Please include the order number, tracking number and the checks you have carried out.
- DAMAGE DURING TRANSPORT
If the parcel or item is visibly damaged upon receipt:
- take photographs of the outer packaging
- take photographs of the shipping label
- take photographs of the item and damage
- retain the packaging
- contact support@unonight.shop as soon as possible
Do not discard the item or packaging before the matter has been assessed.
- MISSING OR INCORRECT ITEMS
If an item is missing, incorrect or supplied in the wrong quantity, contact:
Please include:
- order number
- which item is missing or incorrect
- photographs of the delivery where relevant
- tracking number
- CUSTOMS, TAXES AND IMPORT CHARGES
Any charges applicable to the delivery should be shown where relevant.
For deliveries outside Norway, local import taxes, customs duties or handling fees may apply if these are not already included at checkout.
The customer is responsible for checking any local import requirements before ordering.
We will not charge again for duties or taxes that were expressly included and paid at checkout.
- CHANGES OR CANCELLATION
Contact order@unonight.shop as soon as possible if you wish to change or cancel an order.
We cannot guarantee a change or cancellation once the order has already been processed or shipped.
The right of withdrawal may still apply after the goods have been received.
- CONTACT
Orders, shipping, tracking and delivery:
Returns, withdrawal and statutory complaints:
Unonight.shop is owned and operated by Aipify Group AS
Daniel Hansens gate 7
5008 Bergen
Norway
Organisation number: 937 978 960